Gaming at live345 should always be an enjoyable, controlled activity — not a source of stress, financial harm, or conflict. We take player welfare seriously, and we've built real tools to help you stay in control. This page explains what those tools are and how to use them.
At live345, responsible gaming isn't just a compliance checkbox — it's a core part of how we operate. We believe every player in Malaysia deserves to enjoy online casino games, sportsbook betting, slots, and live casino tables in an environment where fairness, transparency, and player safety are genuinely prioritised.
All live345 accounts are subject to responsible gaming monitoring. Our team uses automated pattern analysis to identify players whose wagering behaviour may indicate problem gambling — including sudden changes in bet size, chasing losses, or extended uninterrupted play sessions. Where our systems flag a concern, our responsible gaming officers will proactively reach out to offer support and tools.
live345 is operated under international gaming authority (IGA) licence. Our responsible gaming programme is built in accordance with IGA standards, which require us to provide effective player protection tools, enforce strict age verification, and maintain responsible advertising practices. We do not target vulnerable individuals or minors in any of our marketing or promotional activities.
The minimum age to register and play at live345 is 21 years old. This is a hard requirement enforced at the account registration stage through KYC identity verification. Any account found to belong to a person under 21 will be permanently closed, and no winnings will be paid out to underage individuals.
We recognise that gambling problems can affect anyone, regardless of income, education, or background. Players across Kuala Lumpur, Penang, Johor Bahru, and the rest of Malaysia can access all responsible gaming tools at live345 at no cost, with no judgment, and with full confidentiality. If you're unsure whether your gaming is becoming a problem, the self-assessment section below can help you reflect.
All tools below are available to every live345 player at no charge, accessible through your account settings or by contacting support.
Set a maximum daily, weekly, or monthly deposit cap on your live345 account. Limits take effect immediately when decreased. If you request an increase, a 7-day cooling period applies before the increase is activated — protecting you from impulsive decisions.
Set a maximum gaming session duration. live345 will display a reminder notification when you're approaching your limit, and will automatically end your session when the time is reached. Useful for keeping gaming within planned leisure time.
Take a break from live345 for a defined period — from 24 hours up to 6 months. During a cooling-off period, you cannot log in, deposit, or place bets. All live345 marketing communications to you will also be paused automatically.
Permanently close your live345 account and exclude yourself from all live345 products and marketing. Self-exclusion requests are processed within 24 hours, are irreversible for the chosen exclusion period, and can be made permanent. This is our strongest player protection tool.
Cap the maximum amount you can lose in a given time period at live345. Once the limit is reached, you'll be unable to place further wagers until the period resets. Loss limits are a powerful way to protect your bankroll against unexpected downswings.
live345's responsible gaming team is available around the clock via live chat. If you're concerned about your own play or a family member's, reach out confidentially. We will listen without judgment and help you access the right tools or resources.
If you've decided that you need to stop gambling at live345, we will support that decision fully and without question. Here's how to activate self-exclusion:
Note: During self-exclusion, any Real Money Funds remaining in your account will be returned to your verified payment method after identity confirmation. Self-exclusion applies to the live345 platform only.
Contact us at any time to initiate self-exclusion.
Problem gambling can develop gradually. Being honest with yourself about these warning signs is the first step towards getting help.
If you recognise two or more of these signs in yourself, we strongly encourage you to use live345's self-exclusion tool or contact our responsible gaming team today. You can also reach the live345 responsible gaming team via live chat 24/7.
live345 operates a strict 21+ policy. No person under the age of 21 is permitted to register an account, make a deposit, or participate in any real-money gaming activity on the live345 platform.
Age verification is mandatory for all new registrations and is performed through our KYC process, which requires submission of a government-issued identity document. This may include a Malaysian Identity Card (MyKad), passport, or other accepted identification. Accounts that cannot be verified as belonging to an adult aged 21 or over will be suspended immediately.
If you are aware of a minor attempting to use live345, please contact our support team immediately. live345 cooperates fully with parents and guardians who wish to report suspected underage access. We also recommend the use of parental control software on shared devices to prevent inadvertent access to gaming platforms.
live345 is licenced and regulated under international gaming authority (IGA) standards. Our licence requires us to maintain an independently verified responsible gaming programme, including mandatory player protection tools, proactive problem gambling monitoring, and age verification procedures. Players who wish to verify the existence of our IGA licence or access IGA responsible gaming guidance may contact our support team for details. Our responsible gaming practices are reviewed regularly by our licensing authority to ensure ongoing compliance.
live345 wants every player in Malaysia to enjoy the platform responsibly. Set your limits before you start, take breaks, and never chase losses. If you ever need help, our responsible gaming team is one live chat away. 21+ only. Play Responsibly.